Refund policy
We want you to feel good about what you ordered from CheckDark. If something isn't right, contact us and we'll work with you to determine the best next step.
Returns
Return requests must be made within 30 days of delivery.
To be eligible for a return, your item must be unworn, unwashed, and in its original condition. Please include your order number when contacting us about a return.
Because CheckDark apparel is made to order, we encourage you to review the sizing information provided on each product page before placing your order.
Exchanges
If you ordered the wrong size or would like to exchange an eligible item, contact us within 30 days of delivery.
Items must be unworn, unwashed, and in their original condition. We'll provide instructions for completing the exchange after reviewing your request.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 30 days of delivery.
Include your order number, a brief description of the issue, and photos when applicable. We'll review the issue and work with you to make it right.
Refunds
Once an eligible return has been received and reviewed, we'll notify you regarding your refund.
Approved refunds will be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank or payment provider.
Original shipping charges are non-refundable unless your item arrived damaged, defective, or incorrect.
Return Shipping
For standard returns or exchanges, customers are responsible for return shipping costs.
If an item arrived damaged, defective, or incorrect, CheckDark will cover the cost of resolving the issue.
Final Sale Items
Items specifically identified as Final Sale at the time of purchase are not eligible for return or exchange unless they arrive damaged, defective, or incorrect.
How to Start a Return or Exchange
Contact us at support@checkdark.com or use the contact form on our Contact page.
Please include your order number and the reason for your return or exchange. If there's a problem with the item itself, including photos will help us resolve the issue more quickly.
Please do not send an item back before contacting us. We'll provide return instructions after reviewing your request.