Need a Hand?
Questions about an order, sizing, shipping, returns, or CheckDark in general? Start here.
Contact us
Get in Touch
-
Email address support@checkdark.com
-
For Marketing Inquiries
mark@checkdark.com
FAQs
When will my order ship?
Each CheckDark item is made to order. Once your order is placed, it moves into production before shipping. You'll receive a confirmation email when your order is placed and tracking information as soon as it's on the way.
Can I track my order?
Yes. Once your order ships, we'll send tracking information to the email address used at checkout.
Can I change or cancel my order?
Because orders can move into production quickly, changes or cancellations may not always be possible. If you need to make a change, contact us as soon as you can and we'll see what we can do.
My tracking says delivered, but I don't have my package. What should I do?
First, check around the delivery location and with anyone else who may have accepted the package. If it still hasn't turned up, contact us and we'll help you figure out the next step.